2018 licensee survey outcomes

02 August 2018

Dairy Food Safety Victoria is committed to continually improving the way we work with the aim of being a proactive, effective and robust regulator.

Benchmarking from our two previous surveys in 2016 and 2017 we have again undertaken a survey of our licensees to understand their needs, their experience of working with us and how we are meeting their expectations.

The survey assessed licensees’ satisfaction with and confidence in our delivery of our regulatory obligations including:

Key findings of the 2018 survey

Similar to the results from the previous surveys, licensees have a high degree of confidence in DFSV as a regulator and that its activities adequately safeguarded public health.

A significant number of responses were received from licensees. A big ‘Thank You’ to all who gave their time, participated in the survey and their feedback and comments. Your input lets us know where we can continue to build on our strengths, for example continuing to support our staff and their professional development, but also to improve in areas where there are opportunities to do so.

Download the survey results